Cancellation Policy

Effective Date: June 2025

At CTE Store, customers can request cancellation of an order before delivery. This Cancellation Policy explains when an order can be cancelled, how cancellation requests are handled, and how refunds are processed when applicable.

Please read this policy before submitting a cancellation request.

1. Order Cancellation Before Delivery

Customers can request cancellation of an order before the order is delivered.

A cancellation request may be submitted even if CTE Store has already started processing or sourcing the product.

However, cancellation may be subject to applicable courier charges if the order has already been handed over to the courier.

2. Cancellation Before Courier Handover

If an order is cancelled before it is handed over to the courier, the cancellation can be processed without applicable courier delivery charges.

For an online-paid order, the eligible refund will be returned through the same payment method used for the original payment.

3. Cancellation After Courier Handover

An order may still be cancelled or returned after it has been handed over to the courier.

However, where the order has already been handed over to the courier, applicable courier charges will be the customer’s responsibility.

The applicable charges may depend on the delivery or return arrangements for the order.

Customers should contact CTE Store before refusing, returning, or otherwise cancelling a dispatched order so that the appropriate instructions can be provided.

4. Cash on Delivery Orders

Customers can request cancellation of a Cash on Delivery (COD) order before delivery.

If the COD order has already been handed over to the courier, applicable courier charges may be the customer’s responsibility.

Customers should contact CTE Store as soon as possible when they want to cancel an order.

5. Online-Paid Orders

Orders paid through available online payment methods, including:

JazzCash
Easypaisa
Meezan Bank

may be cancelled according to this policy.

If an eligible online-paid order is cancelled, the refund will be returned through the same payment method used for the original payment.

6. Refund Processing for Cancelled Orders

For an eligible cancelled order that requires a refund, CTE Store will process the refund within 7 business days.

The refund period applies after the cancellation has been approved and the applicable refund conditions have been met.

For online-paid orders, the refund will be returned through the same payment method used for the original payment.

7. Orders Already Being Processed or Sourced

A customer may request cancellation even after CTE Store has started processing or sourcing the order.

However, if the order has already been handed over to the courier, applicable courier charges may apply.

Customers should therefore submit cancellation requests as early as possible.

8. CTE Store May Cancel an Order

CTE Store may cancel an order when necessary.

Reasons may include:

The product is unavailable.
The product cannot be sourced from the supplier.
Order information cannot be verified.
There is an issue with product pricing or product information.
There is a delivery-related issue.
Other circumstances prevent the order from being processed normally.

If CTE Store cancels an order for which an online payment has already been received, any applicable refund will be processed according to the circumstances of the cancellation and the applicable payment procedure.

9. How to Request Cancellation

Customers can submit a cancellation request through any of the following channels:

Email: info@ctestore.com

Phone / WhatsApp: +92 324 4385351

Website Contact Form: Customers can also submit their cancellation request through the contact form available on the CTE Store website.

When requesting cancellation, customers should provide:

Order number
Customer name
Phone number
Reason for cancellation, where applicable

Providing the order number can help CTE Store identify and process the cancellation request more efficiently.

10. Cancellation Request After Delivery

Once an order has been delivered, it is no longer handled as a cancellation request.

If the customer wants to return a delivered product, the applicable Return & Refund Policy will apply.

Customers should review the Return & Refund Policy for information about eligible returns, product conditions, refunds, replacements, and exchanges.

11. Courier Charges

If an order has already been handed over to the courier when the customer requests cancellation, applicable courier charges may be the customer’s responsibility.

The applicable charges may depend on the courier and the circumstances of the order.

Customers should contact CTE Store before refusing or returning a dispatched order to receive the appropriate instructions.

12. Cancellation and Refund Review

Cancellation of an order and refund of an online payment are related but separate processes.

First, CTE Store will review the cancellation request and determine whether the order can be cancelled under this policy.

Where a refund is applicable, the refund will then be processed according to the applicable payment method and refund procedure.

13. Customer Responsibility

Customers are responsible for providing accurate contact and order information when placing an order.

Customers who wish to cancel an order should contact CTE Store as soon as possible.

Providing the correct order number and contact details helps reduce unnecessary delays in processing the cancellation request.

14. Changes to This Cancellation Policy

CTE Store may update this Cancellation Policy when our order processing, delivery, payment, or cancellation procedures change.

Any updated version will be published on this page with the applicable effective date.

Customers should review the current version of this policy when submitting a cancellation request.

15. Related Policies

For additional information, customers may review:

Shopping Policy
Shipping Policy
Return & Refund Policy
Warranty Policy
Payment Policy
Terms & Conditions
Privacy Policy

Each policy covers a specific area of using and shopping through CTE Store.

16. Contact CTE Store

For questions about order cancellation or refunds related to cancelled orders, please contact CTE Store.